When you use clu99, you share certain information with us. This page is here to clearly explain what we collect, why we keep it, where it is stored, and whether it is ever shared with anyone.
Many websites write a privacy policy purely to meet legal obligations. For clu99, this is a genuine commitment.
Clu99 never sells your personal information to third parties under any circumstances. No data is passed to advertisers or data brokers.
Every transaction and piece of personal data you submit is encrypted with 256-bit SSL — virtually impossible for hackers to crack.
Clu99 only collects data that is genuinely necessary to provide our services. We don't ask for anything beyond that — this is our data minimisation policy.
You can view, correct, or request deletion of your stored data at any time. This right is always active.
If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time. Opting out takes just one click.
Rather than complex legal language, clu99's Privacy Policy is written in plain terms — so you can genuinely understand what happens to your data.
When you use clu99, you place your trust in us — especially when it comes to your personal information. Honoring that trust is our greatest responsibility. This Privacy Policy is our written commitment to that obligation.
This Privacy Policy applies to the clu99 website (clu99.click) and its mobile application. By using clu99, you agree to this policy. "Personal information" refers to any data that can be used to identify you, directly or indirectly.
Clu99 operates under an international gaming licensing authority. Accordingly, this Privacy Policy has been developed in compliance with international data protection standards, in particular the guidelines of the GDPR (General Data Protection Regulation).
This policy is written in Bengali because the majority of our users are Bengali speakers. In the event of any discrepancy with a version in another language, the Bengali version shall take precedence.
Clu99 collects two types of data — what you provide directly and what is collected automatically.
What you provide directly:
Automatically Collected Information:
Clu99 never accesses your phone's contact list, photo gallery, or data from other apps. If the app requests these permissions, they are solely for improving the service and are entirely optional.
Clu99 uses your information only for the specific purposes outlined below:
If clu99 wishes to use your data for marketing purposes, your separate consent will be obtained. You can opt out of marketing communications at any time using the opt-out method described later in this policy.
Clu99 stores your data on secure cloud servers with backups across multiple data centers. Security measures in place include:
How Long We Retain Your Data:
In the event of a data breach, clu99 will notify affected users within 72 hours and take immediate steps to minimize any harm.
Cookies are small files stored in your browser or app. clu99 uses the following types of cookies:
You can disable or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features on clu99.
At clu99, you have clear rights over your own data. To exercise any of these rights, contact our support team or reach us at support@clu99.click.
You can request to view the information clu99 holds about you. This is typically provided within 30 days.
You can correct any inaccurate or outdated information — whether it's your name, mobile number, or address.
After closing your account, you may request that your data be deleted — all information will be removed except where retention is required by law.
You can ask us to stop using your data for specific purposes — particularly for marketing.
You can request the data we hold about you in a portable format (CSV or JSON).
You may object to your information being used for a specific purpose, and clu99 will take that objection into consideration.
Clu99 does not collect or store personal information from anyone under the age of 18, under any circumstances. Age verification is mandatory at registration and is confirmed through the KYC process.
If we become aware that data from a minor has been collected by mistake, clu99 will immediately close that account and delete all associated stored data.
If a parent or guardian believes their minor child has created an account on clu99, please contact support@clu99.click immediately. Action will be taken within 24 hours of receiving the report.
Clu99 may update this Privacy Policy when necessary. Registered members will be notified in advance of any significant changes via app notification or email.
Minor changes (such as spelling corrections or clarifications) may not be announced separately — however, the "Last Updated" date at the top of the page will always reflect the most recent revision.
If you do not agree to the updated policy, you will have the option to close your account — details on how to do so will be included in the change notification.
For any questions, requests, or complaints regarding this Privacy Policy:
When requesting data deletion or access, you may be asked to verify your identity via account login or KYC reference number — to confirm the request is coming from the account's rightful owner.
| Data Type | Purpose of Use | Retention Period |
|---|---|---|
| Mobile Number | Login, OTP verification, payment | For as long as your account remains active |
| Date of Birth | Age Verification (18+) | 3 years after account closure |
| KYC Documents | Verifying Identity & Age | 3 years after account closure |
| Payment Information | Deposit/Withdrawal Process | 5 years for legal compliance |
| Betting History | Accounting & Dispute Resolution | 5 years after account closure |
| Device & IP | Security & Fraud Prevention | 90 days to 1 year |
| Support Conversations | Service improvement and dispute resolution | 2 years |
In today's digital world, we share our information in more places than ever. It's completely natural to wonder how that information is being used. clu99 respects that concern — which is why this Privacy Policy was written in plain, accessible language rather than as a complex legal document.
Online platform usage in Bangladesh is growing rapidly — and with that, data protection has become increasingly important. clu99 recognises that a betting platform holds a significant amount of sensitive information: financial transaction records, copies of identity documents, and mobile numbers. Failing to protect this data properly can cause real harm to users.
Clu99's security team works every day to guard against potential threats. Any unusual system access triggers an automatic alert. External hacking attempts are blocked and logged. Passwords are never stored in plain text — they are always hashed.
Not everyone at clu99 has access to your data. Only staff who need it for their specific role can access the relevant information. A support agent can view your betting history but cannot see your full payment card number. Payment team members have access to financial transactions but not your chat history. This "minimum access" principle is an important layer of data security.
Cookies are a common concern for many users. clu99 keeps third-party tracking cookies to a minimum. The analytics tools we use work with anonymised data — no individual can be identified. If your browser has "Do Not Track" enabled, clu99 will endeavour to honour that setting.
When installing the clu99 app, you may be asked to grant certain permissions. Notification permission is needed to send you alerts — the app will still work without it, but you will not receive push notifications. Camera permission is only required for uploading KYC documents — the camera is not accessed at any other time. Granting storage access makes it easier to download APK updates, but updates can still be applied manually without it.
Clu99 may update this Privacy Policy in the future to keep pace with technological or legal changes. However, the core principle — that your data is handled with respect and never shared with third parties without your consent — will always remain unchanged.
Clu99 follows GDPR — the EU's strict data protection standard and one of the strongest privacy frameworks in the world.
For any privacy-related questions, email us at support@clu99.click or chat with us in Bengali via live chat — average response time is 8 minutes.
Your data is protected, your transactions are encrypted, and your privacy is respected. Join now and experience Bangladesh's most trusted betting platform.