clu99 Rules & Terms — Everything Laid Out Clearly in Bengali

General Terms & Conditions and Scope

These Rules & Terms apply to the clu99 website (clu99.click) and its associated mobile applications, services, and platforms. "clu99", "we", and "our" refer to the operating entity behind clu99. "User" and "you" refer to any registered or unregistered visitor.

Clu99 reserves the right to update these Terms & Conditions at any time. Registered users will be notified in advance via email or in-app notification. Continued use of clu99 after any changes takes effect will be considered acceptance of the revised terms.

These Terms & Conditions are written in Bengali. In the event of any discrepancy between the Bengali version and any other language version, the Bengali version shall prevail.

Account Registration & Eligibility

To open an account with clu99, the following conditions must be met:

• You must be at least 18 years of age — this is a strict requirement with no exceptions.
• Each person may only register one account. Creating multiple accounts using the same device, IP address, or payment method is strictly prohibited.
• All information provided during registration must be accurate and truthful. Providing false details may result in account termination.
• Your account is strictly personal — it cannot be shared with or used by anyone else.

Clu99 may request KYC (Know Your Customer) verification at any time. You may be asked to upload a photo of your national ID card, passport, or driving licence. Withdrawals may be put on hold until KYC is completed.

Keeping your account password and login details confidential is entirely your responsibility. If you notice any unauthorized activity on your account, contact clu99 support immediately.

Deposit & Withdrawal Policy

Deposits at clu99 can be made via bKash, Nagad, Rocket, Upay, bank transfer, and select cryptocurrencies. clu99 does not charge any deposit fees, though your payment provider's own charges may apply.

• Minimum deposit: ৳500 (may vary by payment method).
• Deposits are typically credited to your account instantly. If there's a delay, contact support with proof of payment.
• It is recommended to withdraw using the same payment method you used to make your deposit.
• KYC verification is mandatory for your first withdrawal.
• Wagering requirements must be met before any bonus balance can be withdrawn.

If suspicious financial activity is detected, clu99 reserves the right to hold a withdrawal and request additional verification. This is part of our Anti-Money Laundering (AML) policy.

Bonus & Promotion Terms

Each bonus offer on clu99 has its own terms, clearly stated on the offer page. The general rules are:

• Bonuses must be claimed within a set time limit — they will expire if not used before the deadline.
• Bonus balance cannot be withdrawn until the wagering requirements have been met.
• If the same person attempts to claim bonuses through multiple accounts, all associated accounts will be terminated.
• The welcome bonus can only be claimed once per person.
• Clu99 may modify or cancel any promotion without notice, though this does not apply to bonuses already in progress.
• Bets placed using bonus funds still count toward points accumulation and VIP tier progression.

Cashback offers carry no wagering requirements — the amount is credited directly to your real balance and can be withdrawn at any time.

Betting & Gaming Rules

Keep the following rules in mind when placing bets on clu99:

• Once a bet is confirmed, it cannot be changed or cancelled — please review all details carefully before hitting the confirm button.
• Odds are subject to change at any time. The odds displayed at the moment of confirmation are the ones that apply to your bet.
• If incorrect odds are displayed due to a technical error, clu99 reserves the right to void the affected bet and refund the stake.
• For in-play (live) betting, bets may be rejected due to network delays if match conditions have changed significantly at the time of submission.
• If a match is cancelled, the stake for that bet will be refunded. For rescheduled matches, clu99's own rules apply.

Live Casino games use an RNG (Random Number Generator) to ensure fair and unbiased outcomes. clu99 does not alter the results of any game.

Prohibited Activities

The following activities are strictly prohibited and will result in permanent account closure and possible forfeiture of your balance:

• Match fixing or any form of fraudulent activity.
• Opening an account using someone else's identity.
• Bonus abuse — claiming bonuses through multiple accounts or any other manipulative means.
• Attempting to hack or gain unauthorised access to any account.
• Money laundering or any transactions involving illegal funds.
• Accessing clu99 from a restricted region using a VPN or proxy.
• Exploiting technical glitches on clu99 to gain an unfair advantage.

If clu99 detects suspicious activity, the account may be temporarily suspended pending investigation. If no wrongdoing is found, the account will be fully restored.

Security & Privacy

Clu99 is committed to protecting your personal data. For full details on how we collect, store, and use your information, please see our Privacy Policy Available on the page.

• Clu99 uses 256-bit SSL encryption to secure all data transmissions.
• Users' financial information is never sold to third parties.
• Payment information is processed in compliance with PCI DSS standards.
• We strongly recommend enabling two-factor authentication (2FA) on your account.

If unauthorised access or suspicious activity is detected on your account, clu99 will notify you immediately by SMS or email.

Responsible Gaming Policy

Clu99 treats responsible gaming as a core commitment. We believe sports should be fun — and with that in mind, we offer the following tools:

• Set daily, weekly, and monthly deposit limits.
• Cooling-off period — from 1 day up to 30 days.
• Permanent self-exclusion — once applied, you will be locked out of your account for a minimum of 6 months.
• Reality Check — periodic reminders showing how long you have been playing.

Clu99 never pressures users into placing larger bets. If you'd like to set a limit, simply request it from your account manager or support team and it will be applied immediately.

Clu99 is strictly for users aged 18 and above. Any violation of this age restriction will result in the forfeiture of all winnings.

Account Closure & Suspension

You may close your account at any time by contacting support via live chat or email. All pending bets will be settled before closure, and any available balance will remain withdrawable.

Clu99 may close an account without prior notice under the following circumstances:

• A serious breach of the Terms & Conditions.
• If fraud or illegal activity is proven.
• Operating multiple accounts.
• Using a false identity or fabricated information.

No penalty applies for standard account closure. If an account is closed due to fraud, a balance forfeiture policy will apply.

Dispute Resolution Process

If you have a dispute with clu99, contact our support team first via live chat or email. Most issues are resolved within 48 hours.

If your issue remains unresolved through support, you may file a formal complaint with clu99's compliance department. When submitting a complaint, please include your account number, the date of the incident, and a detailed description.

As clu99 is a licensed platform, complaints can also be submitted to the licensing authority — our support team will assist you with this process.